Privacy Policy

Motrade Technologies ("Motrade", "we", "us") operates motrade.app and its related services — the CarHub Marketplace, Demand Board, Sell My Car, and Showroom ERP (together, the "Platform"). This Privacy Policy explains what personal information we collect, why, how it’s used and shared, and the choices you have. It applies to buyers and dealers using the Platform, and to visitors browsing the public website.

If you don’t agree with this policy, please don’t use the Platform. Using it means you consent to the practices described here, alongside our Terms & Conditions.

a) Information you give us directly

• Account details — full name, email address, phone number, and password (stored hashed — we never see or store it in plain text) when you sign up as a buyer.
• Profile info — an optional avatar photo you upload.
• Demand Board postings — the car make, model, budget, city, and any notes you provide when posting what you’re looking for.
• Sell My Car listings — your car’s make, model, year, mileage, condition, photos, and asking price, plus any offers, inspection bookings, and negotiation-chat messages exchanged with dealers on that listing.
• Messages & reviews — chat messages you send to dealers about a listing or demand response, and any dealer reviews you write.
• Contact form submissions — your name, email, phone (optional), and message when you write to us, which we email to our support inbox to respond to you.

b) Information collected automatically

• Usage analytics — page views, searches, filters applied, listing views/clicks, and similar interaction events, tied to an anonymous device identifier and a rotating session identifier (see Section 4), used to understand how the Platform is used and to rank/recommend listings.
• Device & connection data — IP address, browser type, and device type, collected as part of normal web server operation and basic bot/fraud protection.
• Referral data — the page you came from and any campaign parameters (UTM tags) in the link you clicked, so we can tell which marketing channels bring visitors.

c) Information from third parties

• If you sign up or transact with a dealer through the Platform, that dealer sees the details necessary to respond to you (e.g., your name and phone number on a Demand Board response, or your city on a Sell My Car submission) — never your account password or unrelated account activity.

• To operate the Platform — create and secure your account, show your saved listings, match your Demand Board posting or Sell My Car listing to dealers, and deliver in-Platform notifications and chat.
• To communicate with you — respond to support requests, send account or transaction-related emails (e.g., a dealer replied to your demand), and, where you haven’t opted out, occasional product updates.
• To keep the Platform safe — detect fraud, fake listings, spam, and abuse; enforce our Terms.
• To improve the Platform — understand which features and listings buyers actually use, via the analytics described above.
• To meet legal obligations, and to establish or defend legal claims where necessary.

We use a small number of browser storage items — no invasive third-party ad-tracking cookies beyond what’s listed below:

You can clear these at any time via your browser’s site-data settings; clearing the session cookies will simply sign you out.

• Amazon Web Services (S3) — stores uploaded photos (vehicle listings, Sell My Car submissions, avatars) and serves them via short-lived signed links.
• Google reCAPTCHA — protects our contact form from bots; Google’s own Privacy Policy applies to that check.
• Meta Pixel — helps us measure and improve the effectiveness of our own advertising on Meta platforms; governed additionally by Meta’s Privacy Policy.
• WhatsApp — when you tap a "WhatsApp" button to message a dealer, you leave our Platform for WhatsApp, which has its own separate privacy practices.
• Email delivery — we send transactional and contact-form emails through our mail provider; content of those emails is only used to deliver and respond to them.

We do not sell your personal information to data brokers or third parties for their own marketing.

The Platform’s core purpose is connecting you with dealers, so some information is necessarily shared with the specific dealer(s) you interact with:

• Posting a demand shares it with dealers whose stock may match, so they can respond.
• Listing a car under Sell My Car shares its details/photos with dealers browsing that feed, and your name/city/phone with a dealer once they make you an offer or you accept a deal.
• Messaging a dealer about a CarHub listing shares your message and, if you choose to share it, your contact details.

We do not share your account password, full activity history, or unrelated personal data with dealers.

We keep account data for as long as your account is active, and for a reasonable period afterward to meet legal, tax, or dispute-resolution obligations. Demand postings, Sell My Car listings, and messages are kept as part of your account history unless you delete your account, in which case we delete or anonymize personal data within a reasonable period, except where we’re required to retain it (e.g., financial records, active disputes).

• Passwords are hashed, never stored or transmitted in plain text.
• Your sign-in session is kept in an httpOnly cookie, meaning page scripts (including any third-party script that might run on the page) cannot read it.
• Uploaded photos are stored privately in cloud storage and served through short-lived signed links rather than being made permanently public.
• Access to buyer and dealer data within our systems is restricted to what’s needed to operate the Platform.

No system is 100% secure, but we work to protect your information using industry-standard practices.

• Access & correction — update your name, phone, and avatar anytime from Account Settings.
• Deletion — request deletion of your account and associated personal data by emailing support@motrade.app.
• Marketing emails — any non-essential email we send includes a way to opt out; account/transaction emails (e.g., a dealer responded to you) are essential to the service and continue while your account is active.
• Cookies — control or clear them via your browser settings at any time (Section 4).

If you’re located somewhere that grants additional rights under local data-protection law (for example, access, portability, or objection to processing), we’ll honor requests to the extent required by that law — contact us at the email above.

The Platform is intended for people aged 18 and over, consistent with our eligibility rules in the Terms. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we’ll remove it.

Motrade operates from and primarily serves Pakistan, and our servers and service providers may be located in Pakistan or other countries. By using the Platform, you understand your information may be processed outside your own country.

We may update this Privacy Policy as the Platform changes. We’ll update the "Last updated" date above, and for material changes we’ll make reasonable efforts to notify registered users before they take effect.

Questions about this policy or your data? Reach us at support@motrade.app or through our Contact page.