Respond to Buyers and Make Deals

How dealers reply to buyer chats, send an official price offer, handle inspection reservations and close deals with verified reviews on Motrade.

Updated 29 September 2026

  1. 1

    Reply in your inbox

    Buyer chats about your listings arrive in your dealer inbox, with photos and voice notes. Fast replies win more sales.

  2. 2

    Send an official price offer

    When you've agreed a price, send it from the chat. The buyer confirms it and the price is locked.

  3. 3

    Handle the inspection

    You or the buyer can request a 1–3 day inspection reservation. While it's active the car is held for that buyer.

  4. 4

    Submit the final price

    After the inspection, submit the final price for the buyer to confirm. If the buyer stops responding, you can close the deal yourself — it's then marked unverified and has no reviews.

  5. 5

    Collect verified reviews

    Review the buyer and ask them to review you. Reply publicly to reviews on your profile.

Related guides

How Deals Work on Motrade

How a car deal works on Motrade, from the dealer's price offer to the locked price, the reserved inspection window, final confirmation and verified reviews.

Your Dealer Profile and Reviews

Set up your public dealer page on Motrade with your logo, description, services and location, and build a rating from verified buyer reviews.

Demand Board for Dealers

Motrade's Demand Board shows dealers live car-wanted demands matched to their stock, so they can respond with a car and price before the buyer finds it elsewhere.

Still need help with for dealers?

Tell us what you’re trying to do and our team will get back to you, usually the same day.

Contact support